Introduction
Radiant Synage Pvt. Ltd., along with our affiliates and subsidiaries (collectively “Radiant Synage”), understands how important privacy is to our customers and stakeholders.
This Privacy Policy, available on our website at https://www.radiantsynage.com, outlines our policies regarding the collection, use, and disclosure of Personal Information, the steps we take to safeguard it, and how you may contact us for queries regarding our privacy practices.
By accessing or using any of our Services made available through this website, you agree to the collection and use of information in accordance with this policy. The capitalized terms used in this policy, unless otherwise defined, have the meanings assigned in our
Terms and Conditions.
Information Collection and Use
a. For a better experience while using our Service, we may ask you to provide certain personally identifiable information, including but not limited to:
– Full Name
– Contact Number
– Postal/Email Address
This information may be collected through online forms, subscriptions, sign-ups, cookies, comments, or other interactive elements on our website.
b. We may use your information to:
I. Improve our services, website functionality, and operations
II. Enhance your experience and understand usage patterns
III. Personalize services and product recommendations
IV. Provide services and deliverables as requested
V. Offer customer support and resolve queries
VI. Send relevant communication such as confirmations, invoices, updates, alerts, and support information
VII. Inform you about promotions, events, or new offerings
VIII. Conduct identity verification, fraud detection, or cybersecurity investigations when required by law
IX. Prevent, detect, or act on unauthorized or unlawful activities
Log Data
Whenever you visit our website, our servers automatically collect certain data (“Log Data”) including:
– Your IP address
– Browser version and type
– Pages visited and time spent
– Access timestamps
– Referral source and technical identifiers
This data is collected to analyze performance, security, and user experience.
Data Transfer
a. Your personal data is important to us, and we exercise care in its protection.
b. Your data may be shared:
With your consent
– To complete transactions or provide services
– With our affiliates and vendors acting on our behalf under strict confidentiality obligations
c. We may appoint service providers for:
– Order fulfillment
– Communication (email, SMS)
– Website analytics
– Marketing assistance
– Content delivery
These third-party providers are permitted to use your information Only to perform their assigned tasks and must process it as per applicable Indian data protection laws.
d. We may disclose information to comply with legal requirements, enforce our rights, or protect safety, property, or others, including information sharing with agencies for fraud prevention or cybersecurity reasons.
Cookies
Cookies are small data files used to identify a user’s device and store information to enhance browsing. These are placed on your device by our website to collect technical information and optimize performance.
You may choose to accept or reject cookies through your browser settings. However, restricting cookies may limit the usability of certain features.
Service Providers
We may engage third-party companies or individuals to:
– Facilitate our services
– Provide services on our behalf
– Assist in analytics or site functionality
Such third parties will only have access to your data for the specified service scope and are obligated not to misuse or disclose it otherwise.
Security
a. We value your trust and employ reasonable security practices and procedures under Section 43A of the IT Act, 2000, including administrative, technical, and physical safeguards to protect data.
b. Data access is restricted to trained personnel with a business need.
c. We recommend you protect your passwords and devices from unauthorized use and sign off when using shared systems.
d. Data is stored on secure servers, and appropriate security controls are implemented.
e. We retain your data only for as long as necessary for the purpose it was collected, or as required by applicable laws.
*Please note: No online platform can guarantee 100% security. While we implement best practices, you provide data at your own risk.
Links to Other Sites
Our Services may contain links to third-party sites not operated by Radiant Synage. We are not responsible for the privacy practices or content of those sites. We encourage you to read their Privacy Policies before engaging with them.
We do not share your personal data with third parties without your prior consent except:
I. With third parties working on our behalf who follow the IT Act, 2000 and provide an equivalent level of privacy protection
II. As required under law or judicial process
III. To protect our rights, assets, and enforce agreements
IV. In emergencies involving safety of individuals
V. As part of business transitions such as mergers or acquisitions
Children’s Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has submitted personal information.
We will not be liable for any consequences arising from non-compliance with this clause.
Changes to This Privacy Policy
We reserve the right to revise this policy periodically. Any updates will be posted on this page, and the “Last Updated” date will be modified accordingly. Continued use of our Services after such changes constitutes your acknowledgment of the new policy.
Jurisdiction and Governing Law
This Privacy Policy shall be governed in accordance with the laws of India. In the event of any disputes relating to this policy, the courts located in Bengaluru, Karnataka, shall have exclusive jurisdiction.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact: info@radiantsynage.com